Lost money? Hacked account? Being threatened or blackmailed? Private content misused? Scammed, impersonated, or unsure what to do next?
Create Your CaseChoose the situation closest to yours to find the right next step.
Issues related to bank accounts, UPI, payments, loans, investments and financial scams.
Issues with social media accounts, hacking, impersonation and online platforms.
Issues related to online harassment, threats, blackmail and misuse of personal content.
Issues related to identity theft, SIM misuse, Aadhaar, lost phone, device access and other digital identity concerns.
When You notice a transaction from your bank account, card, UPI, or wallet that you did not authorise.
Cyber Setu can assist with reporting guidance, documentation support and portal navigation.
Official ReportingWhen You paid for a product, service, booking, or order but did not receive what was promised, or the seller is not resolving the issue.
Cyber Setu can assist with understanding the appropriate reporting route, documentation support and portal navigation.
Official ReportingWhen You invested money after being promised returns, but you cannot withdraw your money or reach the person/platform.
Cyber Setu can help with understanding the appropriate reporting route and navigating the official portal.
Official ReportingWhen You receive a loan/recovery call or find a loan or credit account in your name that you never took.
Cyber Setu can assist with reporting guidance, documentation support and portal navigation.
Official ReportingWhen You were offered a job and paid a registration, training, security deposit, document-processing fee, or other charge, but the job was not provided or the recruiter stopped responding.
Cyber Setu can assist with reporting guidance, documentation support and portal navigation.
Official ReportingWhen You have already complained to your bank or NBFC about a banking issue, but your complaint has not been resolved or you have not received a satisfactory response.
Cyber Setu can assist with understanding the reporting route, documentation support and portal navigation.
Official ReportingWhen You notice an online card transaction that you did not authorise.
Cyber Setu can assist with understanding the reporting route, documentation support and portal navigation.
Official ReportingWhen You completed a UPI payment to the wrong person, UPI ID, or account by mistake.
Cyber Setu can assist with understanding the appropriate reporting route, documentation support and portal navigation.
Official ReportingWhen You can’t access your Instagram account, or someone has changed your password, email address, phone number, or other account details.
Cyber Setu can assist with understanding the recovery process and navigating the official Instagram support route.
Official RecoveryWhen You’ve been logged out of WhatsApp, someone else is using your account, or you believe your account has been taken over.
Cyber Setu can assist with understanding the recovery process and navigating the official WhatsApp support route.
Official SupportWhen You can’t log in to your Snapchat account, or your password or phone number has been changed without your permission.
Cyber Setu can assist with understanding the recovery process and navigating the official Snapchat support route.
Official SupportWhen You can’t log in to your LinkedIn account or have lost access to your account.
Cyber Setu can assist with understanding the recovery process and navigating the official LinkedIn support route.
Official SupportWhen You are receiving repeated abusive, threatening, intimidating, or unwanted messages or contact through social media.
Cyber Setu can assist with organising the relevant information, understanding the reporting route and navigating the official portal.
Official ReportingWhen You can no longer access an online account, or someone else has changed your login details or is using the account without your permission.
Cyber Setu can assist with documentation, reporting guidance and navigating the appropriate official channel.
Official ReportingWhen Someone is threatening to send, post, or publish your intimate or private photos/videos without your consent.
Cyber Setu can assist with reporting guidance, documentation support and navigating the appropriate official reporting channel.
StopNCIIWhen Your child was under 18 when the photo/video was taken, and you are worried that an intimate or sexually explicit image/video has been or may be shared online.
Cyber Setu can assist with reporting guidance, documentation support and navigating the appropriate official reporting channel.
Take It DownWhen Your nude, intimate, morphed, or sexually explicit photos/videos have been shared or published without your consent, or someone is using them to threaten or blackmail you.
Cyber Setu can assist with documentation, reporting guidance and navigating the appropriate official reporting channel.
Official ReportingWhen Your private or intimate image appears in Google Search or on a Google service without your consent.
Cyber Setu can assist with documentation, reporting guidance and navigating the appropriate official reporting channel.
Official ReportingWhen You discover a mobile number registered in your name that you did not take or recognise.
Cyber Setu can help you understand the reporting process and navigate the official portal.
Official PortalWhen Your mobile phone has been lost or stolen and you want to prevent its misuse.
Cyber Setu can help you understand the reporting process and navigate the official portal.
Official PortalWhen You suspect unauthorised use of your Aadhaar details or biometric information, or notice an Aadhaar authentication you do not recognise.
Cyber Setu can help you understand the reporting route and navigate the official UIDAI process.
Official PortalWhen You receive a suspicious call, SMS, or WhatsApp message asking for an OTP, KYC update, payment, SIM activation, account verification, or other sensitive information.
Cyber Setu can help you understand the appropriate reporting route and navigate the official portal.
Official PortalWhen Your calls are suddenly going to another number, you stop receiving expected calls, or someone has asked you to dial a code to fix your SIM, network, KYC or delivery issue.
Cyber Setu can help you understand what happened, document the incident and identify the appropriate reporting route.
If you have lost money through a financial cyber fraud, act immediately. The sooner you report the incident, the sooner the appropriate authorities can respond.
Keep these details ready before you begin.
The official reporting portal may specify additional requirements for incident descriptions and uploaded files when you file.
Lost money through financial cyber fraud? Call 1930 immediately.
24×7 · Financial Cyber Fraud Reporting
Report your financial cyber fraud through the National Cyber Crime Reporting Portal.
Report Financial Cyber Fraud
Important: Keep your complaint/reference details safely after reporting.
Keep your acknowledgement number safe.
You can use your complaint/acknowledgement number to check the progress of your complaint through the National Cyber Crime Reporting Portal.
https://www.cybercrime.gov.in/check-statusKeep your complaint and follow-up details safely documented.
Save the complaint/reference number you receive.
Keep the relevant police station, cyber cell or Investigation Officer details available to you.
If a police or cybercrime officer contacts you, save their name, designation and official contact details.
Keep your original screenshots, messages, transaction records and other relevant evidence safely.
Cyber Setu is a free cybercrime assistance and reporting support service by Cyber-Aid Foundation, helping people understand cyber fraud, online scams, hacked accounts, online abuse, identity misuse and other cyber incidents.
Understand what happened and what you should do next.
Identify the appropriate government portal, platform or authority for your situation.
Get guidance on organising the information and documents required for reporting.
Understand what screenshots, messages, links, transaction details and other relevant evidence should be preserved.
Receive supportive guidance while navigating a stressful cyber incident.
Cyber Setu — Cybercrime Assistance & Reporting Support
Cyber Setu is a free assistance and guidance service of Cyber-Aid Foundation. We are not a government or law-enforcement agency. Official complaints, investigations and legal action are handled by the relevant authorities. We cannot guarantee recovery of money, removal of online content or any particular outcome.
Direct links to official portals for reporting, checking, recovering, and protecting your digital identity.
| No. | Category | Resource Name | Purpose / Use | CTA |
|---|---|---|---|---|
| 1 | Cybercrime & Financial Fraud | National Cyber Crime Reporting Portal | Report cybercrime and financial cyber fraud | Visit Portal → |
| Cyber Crime Helpline (1930) | Immediate reporting of financial cyber fraud | Call 1930 → | ||
| Track Cybercrime Complaint | Track an existing cybercrime complaint | Track → | ||
| Report Suspected Fraudulent Identifier | Report suspicious numbers, websites, emails, etc. | Report → | ||
| Check Suspect Repository | Check available suspect identifiers | Check → | ||
| Report Abuse – Social Media | Report unlawful social-media content | Report → | ||
| 2 | Mobile & SIM | Sanchar Saathi | Telecom security and mobile safety services | Visit Portal → |
| Chakshu | Report suspected fraudulent calls/SMS | Report → | ||
| TAFCOP | Check mobile connections registered in your name | Check → | ||
| CEIR – Block Lost/Stolen Mobile | Block a lost or stolen handset | Block Device → | ||
| CEIR – Request Status | Track a CEIR blocking request | Check Status → | ||
| Know Your Mobile (KYM) | Check handset genuineness using IMEI | Check → | ||
| 3 | Aadhaar & Identity | My Aadhaar – UIDAI | Access Aadhaar services | Visit Portal → |
| Virtual ID & Masked Aadhaar | Generate VID or access masked Aadhaar services | Visit Portal → | ||
| Biometric Lock/Unlock | Lock or unlock Aadhaar biometrics | Manage → | ||
| Check Enrolment / Order PVC | Track enrolment or access PVC services | Visit Portal → | ||
| 4 | Banking & Consumer Complaints | RBI CMS | Lodge/track eligible banking and NBFC complaints | Complain → |
| SEBI SCORES | Lodge securities-market grievances | Complain → | ||
| SEBI Entity Status | Check SEBI entity information | Check → | ||
| CIBIL – Credit Report | Check your credit report | Check Report → | ||
| CIBIL – Dispute Resolution | Dispute incorrect credit-report information | Raise Dispute → | ||
| National Consumer Helpline | File consumer complaints | Complain → | ||
| Track NCH Complaint | Track an existing consumer complaint | Track → | ||
| 5 | Account Recovery & Personal Content | Instagram – Hacked Account | Recover a compromised Instagram account | Recover → |
| WhatsApp – Account Recovery | Recover a compromised WhatsApp account | Recover → | ||
| WhatsApp – Contact/Support | Contact official WhatsApp support | Get Support → | ||
| Snapchat – Compromised Account | Recover a compromised Snapchat account | Get Support → | ||
| LinkedIn – Compromised Account | Report unauthorised access and recover account | Get Support → | ||
| StopNCII | Help prevent non-consensual intimate-image sharing | Get Help → | ||
| Take It Down – NCMEC | Help prevent sharing of eligible sexual content involving minors | Get Help → |
